ELLYAWATI, Jeanne. Double Deviation Investigation Of Perceived Service Recovery Justice: A Study On The Indonesian Airline Industry. Journal of Applied Business Research, [S. l.], v. 33, n. 6, 2017. Disponível em: https://journals.klalliance.org/index.php/JABR/article/view/347. Acesso em: 14 sep. 2025.