Enhancing Innovation And Productivity Through Knowledge Management: The Case of Unique Trust Bank In Ghana

Abstract

The banking industry is a major player in the growth and development of Ghana’s economy. The fundamental thrust of this research was to examine how knowledge management enhances innovation and productivity in the UT bank in Ghana. An exploratory case study design was adopted for the study. Data were collected through an interview guide from 20 bankers in four departments in UT bank. Based on the interviews, the following findings were identified as: (a) knowledge creation and management are strategic; (b) knowledge sharing brings social cohesion-a platform for interpersonal and interdepartmental unity, and (c) proper KM gives the bank competitive edge over its competitors in the marketplace in terms of the development new products and services. We conclude by proposing some policy recommendations and identifying areas for future research. The management of retail customer banking needs to pay particular attention to KM practices in order to enhance innovation and productivity in the financial sector. Again, it is recommended that both quantitative and comparative studies be conducted on the topic to add to the extant KM literature.