Knowledge-Based Development In Sudan: Key Factors Affecting The Use Of K-BDSS Tools In Small And Medium-Sized Enterprises

Abstract

This study identifies factors affecting the perceived use of Knowledge-Based Decision Support System (KBDSS) tools in small and medium-sized enterprises (SMEs) in Sudan. A questionnaire was distributed to 600 staff in three selected companies with a response rate of 45%. The study utilized quantitative data for ease of analysis and control of bias. Descriptive statistics, factor analysis, and multiple regressions revealed that four factors in particular, Technology Infrastructure, Top Management Support, User Satisfaction, and Staff Training, affect usage of KBDSS tools in SMEs in Sudan. This finding supports those of Laszlo and Laszlo, and Ergazakis and colleagues. The results of this study are not applicable to all industries; however, they provide useful guidance for specific policy formulation in Sudan with regard to SMEs and the use of KBDSS tools.