Framework For Implementing KMS Based On SNS In Vietnamese SME

Abstract

In knowledge society, knowledge management (KM) is increasingly considered the best strategy for improving the competitiveness of any enterprise. However, implementing a knowledge management system (KMS) successfully is a difficult problem for many enterprises, especially for small and medium enterprises (SMEs) because of their lack of resources for R&D and innovation. Currently, Vietnamese SME becomes the majority and very important for the development of Vietnam economy. Based on case study, some difficulties for KMS implementation in Vietnamese SMEs are found, such as: lack of support and resources for KMS projects, complication of technologies for KMS, ambiguity of KMS concepts and processes. Recently, social network service (SNS) becomes not only a powerful tool for communicating, interacting, or marketing, but also an ideal platform for implementing a KMS. In this paper, an integrated KM framework based on SNS is suggested to help Vietnamese SMEs solve their problems and strengthen their competitiveness in the global knowledge economy. Moreover, a prototyped KMS based on SNS is also implemented for a consulting company of Vietnam to illustrate the solution. The demo KMS based on SNS shows the feasibility of utilizing SNS for implementing a KMS in Vietnamese SME in practice.