Measuring The ICT Maturity Of SMEs

Abstract

This paper introduces a model for measuring ICT (Information Communication Technology) maturity of SMEs (Small and Medium Enterprises). It is based on 4 main factors: Infrastructure, Application, Human Resource and ICT Policy. The ICT maturity of an enterprise is a solid foundation for successful implementation of knowledge management. Based on trend analysis, this paper proposed a 5-stage road-map of ICT development in SME: Inactive, Basic, Substantial, Web-based and Knowledge-oriented. In which, Knowledge-oriented is the highest development stage. Besides, this paper also built up a questionnaire for measuring ICT maturity of SMEs, and used it in practice for some Vietnamese SMEs. This tool will be very helpful for SMEs to know about their current situation, which could be the first step for them to make a plan for improving their ICT maturity. This could help them to strengthen their competitive capability and lead to effective management of knowledge resource for their development in the age of knowledge.