Bridging the Gap: How Digital Literacy Training Transforms Perceptions and Behaviours in the Digital Age

Abstract

This study investigates the influence of digital competence on workplace outcomes in resource-constrained service organizations in a developing economy. We hypothesize that enhancing supervisors’ digital literacy increases their perceived technology adoption level, leading to a decrease to work alienation and an increase to innovative work behaviors. Using a sequential explanatory mixed-methods design, the study  employed a quasi-experimental pre–post design with a control group, followed by qualitative interviews to  explain the quantitative findings. Training led to an increase to technology adoption level, which in turn  had a negative relationship with work alienation and a positive one with innovative work behaviors. This study offers guidance to organizations seeking to reduce administrative strain, improve employee wellbeing, and foster sustainable innovation by empowering leaders with foundational digital skills.