Agent-Mediated Knowledge Management: An Exploratory Review for Research in Knowing the Knower

Abstract

The relation between Knowledge Management (KM) as an application area and intelligent software agent as a technology for supporting KM is reviewed an elaborated in this paper. Starting with the changing characteristics of KM, this paper details the concepts and theories of organisational and personal KM, which brings the scope to some of the drawbacks in KM today. We then study the evolution of intelligent software agent technology and its characteristics that could be exploited for KM. The prime concerns in our proposed research are on the reactiveness and proactiveness of software agent in reaching out knowledge resources and experts. Previous researches on similar areas are discussed, in identifying limitations that should be looked into. We conclude this paper with questions which a research in agent-mediated knowledge management should deal with.