Empathy And Tacit Knowledge Within The Framework Of Knowledge Management

Abstract

Many organizations, including the military, are recognizing the importance of knowledge management. This article supports the significance and the role that tacit learning plays within these organizations and, specifically, within the military. In addition, empathy is an important ingredient that underlies each and every step of knowledge management. When intertwined in tacit learning and when added to explicit learning, they form a part of the KM model. Considering the seriousness of the military’s mission, it is important that “getting it right” be at the top of the list for commanders. Knowledge management is the tool for accomplishing this task and a study of tacit learning and empathy provide the elements necessary for a formula for success.