Knowledge Management Practices In The Banking Industry: Present And Future State - Case Study

Abstract

Organizations are realizing that knowledge management (KM) is a valuable instrument in improving performance. Through the connection of people, processes, and technology, knowledge management focuses on leveraging corporate knowledge and operations. This research is an exploratory one, based on a survey of 72 managers working in the banking sector in Abu Dhabi Emirate, UAE. The participation rate was 80 percent. This paper investigates the functionalities under the purview of KM that support different sets of banking operations. In this paper, through a suggested model the researchers discuss how knowledge creation, knowledge sharing, and knowledge acquisition integration can enhance the competitive edge and operations quality of these institutions in the UAE. In this paper we shall study the practices and the progress of KM by banks’ management of their banking operations. Due to the lack of research concerning KM in the UAE, and the KM practices in the banking industry, this paper hopes to contribute to the discussion of KM concepts in the services sector in general, and the banking sector in particular.