Is There A Relationship Between Knowledge Sharing Practice And The Quality Of Service Delivery? A Case Study In Three Government Agencies In Malaysia

Abstract

The quality of service delivery in the public sector has always been intriguing as it reflects the accountability and transparency of government. As developing nation, Malaysia is striving towards having efficient and competent agencies in serving its citizens. Thus, several steps has been taken to improve the quality of public sector service delivery. In this respect, knowledge sharing has been identified as capable of playing significant role. But study on knowledge sharing in public organizations particularly on the relationship between knowledge sharing and public sector service delivery in Malaysia is relatively at scarce. This study seeks to examine the relationship between knowledge sharing and the quality of service delivery in public sector in Malaysia. Does knowledge sharing among employees could really improve their service to the general public. of A survey of 48 government officers in three selected central agencies in Putrajaya was conducted using questionnaires as the instrument. The result reveals that there is a significant relationship between knowledge sharing and public sector service delivery.